Terms & Conditions

These Terms & Conditions govern your use of Velara Maldives (this website) and the concierge travel services provided by Velara Maldives Pty Ltd (ABN 36 696 331 861 · ACN 696 331 861) - referred to as "Velara", "we", "us" or "our".

By submitting an enquiry, booking a trip, or using this website, you agree to these terms. If you do not agree, please do not use our services.

Velara acts as a curated travel concierge. We research, recommend, and arrange travel within the Maldives on your behalf. We do not operate resorts, airlines, or transfer services directly.

We work with third-party suppliers (resorts, airlines, seaplane operators, speedboat companies) to fulfil your booking. Your contract for those services is with the relevant supplier, subject to their own terms and conditions.

We take care to recommend properties and services we believe will suit your brief. However, the final choice and acceptance of any booking is yours.

When you confirm a booking, we will provide a detailed itinerary and invoice. Payment terms, cancellation policies, and deposit requirements are those of the supplier - we communicate them clearly before you commit.

We do not charge a booking fee for listed resorts. Our revenue comes from partner commissions, which are disclosed on request.

Velara is not responsible for supplier errors, overbookings, schedule changes, or cancellations. We will use our relationships to resolve issues on your behalf, but the ultimate liability rests with the supplier.

You agree to provide accurate information when making an enquiry or booking, including passport details, dietary requirements, and any medical conditions that may affect your travel.

You are responsible for ensuring you have a valid passport, any required visas, and adequate travel insurance.

You agree to treat our team and resort staff with respect. We reserve the right to decline or cancel a booking for abusive behaviour.

All content on this website - text, photography, design, brand assets - is owned by or licensed to Velara. You may not reproduce, distribute, or commercialise it without our written permission.

To the maximum extent permitted by Australian law, Velara's liability for any claim arising from our service is limited to the value of the booking fees paid (if any) directly to us.

We are not liable for indirect, incidental, or consequential damages arising from travel delays, supplier failures, weather events, or acts of nature.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or for fraud.

These terms are governed by the laws of Victoria, Australia. Any dispute arising from our service will be resolved in the courts of Victoria.

If you are a consumer under the Australian Consumer Law, you have certain rights that cannot be excluded. Nothing in these terms affects those rights.

We may update these terms from time to time. Changes take effect when posted on this page with an updated effective date.

Your continued use of our service after changes are posted constitutes acceptance of the updated terms.

If you have any questions about these Terms & Conditions, please email us at hello@velaramaldives.com.